Cloud Infrastructure Specialist
7 days ago
This role provides technical support, management, and administration of cloud, virtualization, security, and infrastructure technologies for customers and corporate personnel.
- Technical Support - Provide 2nd line technical support to external customers and on corporate systems.
- Systems Administration - Perform systems administration and management tasks including planning and delivery of technical projects.
- Mentorship and Training - Mentor, coach, and train junior team members to ensure knowledge transfer and team growth.
- Key Performance Indicators (KPIs) - Ensure KPIs are met in line with Service Level Agreements (SLA).
- Professional Development - Maintain qualifications in core IT infrastructure and security products.
This role requires a broad range of technical knowledge and experience, including cloud, virtualization, security, and infrastructure technologies.
RequirementsTo succeed in this role, you must have:
- Minimum 3 years of experience in a 2nd line technical support role.
- Good understanding of networking, firewalls, and security technologies.
- Desirable Technologies - Microsoft Azure administration, O365 suite administration, and Palo Alto Networks Firewalls.
The estimated salary for this role is £55,000 - £65,000 per annum, depending on location and experience.
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