Customer Service Representative

4 weeks ago


London, Greater London, United Kingdom Trent & Dove Full time
Former Tenant Arrears Officer

We are seeking a highly skilled and motivated individual to join our Income Team as a Former Tenant Arrears Officer. As a key member of our team, you will be responsible for delivering excellent customer service and achieving challenging targets in a high-performing environment.

Key Responsibilities:
  • Ensure a high level of service is provided to internal and external customers
  • Achieve challenging targets working in a high-performing team
  • Drive income collection and resolve outstanding issues
  • Debt recovery and respond to debtor's queries, including former tenants' arrears, garage arrears, and rechargeable repairs
  • Take enforcement action as and when necessary
Requirements:
  • Ideal experience in debt recovery
  • Previous experience in the social housing sector is desirable
  • Excellent communication skills
  • Empathy for individuals in financial difficulty
  • A full driving licence and vehicle are essential for this post

We offer a competitive salary of up to £15,635 per annum and a range of benefits, including company pension and healthcare. If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we would love to hear from you.



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