Luxury Retail Store Director

2 months ago

London, Greater London, United Kingdom Hästens Full time

About Hästens

Hästens is a renowned luxury brand committed to expanding its global presence and driving growth. As a key member of our team, you will play a vital role in shaping the future of our prestigious retail environment.

Job Summary

We are seeking a highly skilled and experienced Store Director to lead our luxury retail store in West London. As a Store Director, you will be responsible for driving profitability, growth, and exceptional customer satisfaction. You will serve as a role model for your team, inspiring them to meet and exceed our high expectations.

Key Responsibilities

  • Consistently meet sales targets and manage the store's budget efficiently.
  • Ensure exceptional customer satisfaction and build strong relationships with high-profile clients.
  • Lead and develop the store team, ensuring high performance and low employee turnover.
  • Act as a brand ambassador, plan and execute in-store events, and engage with the local community to enhance brand presence.
  • Implement effective loss prevention strategies and ensure the store adheres to safety standards.

Requirements

  • A positive and inspiring leader committed to meeting challenging sales targets together with the team and with a consultative selling approach.
  • An experienced leader within luxury retail who leads by example and has strong interpersonal skills.
  • Passionate about networking and developing a pipeline of high-net-worth clients.
  • Entrepreneurial.
  • A people person, brand ambassador, and networker who thrives in social situations.
  • Experienced in clienteling and working with CRM systems.
  • Knowledgeable about luxury design and the finer things in life.
  • Enjoying a fast-paced, high-growth business environment.
  • Creative in identifying fruitful collaborations, events, etc.

Experience and Qualifications

  • At least 5 years' work experience in luxury retail sales.
  • Previous leadership experience.
  • Experience in recruiting, training, and managing a diverse team of employees, with a focus on motivation and performance improvement.
  • Proven track record of meeting or exceeding sales targets and driving business growth.
  • Extensive experience in delivering exceptional customer service, preferably with high-profile or VIP clients.
  • Demonstrated ability to manage daily store operations, including inventory control, budgeting, and visual merchandising.
  • Demonstrated success in B2C with solid negotiation skills.
  • Proficient in MS Office Suite, particularly MS Excel, and comfortable working with CRM systems, with a preference for proficiency in Salesforce.
  • Proficiency in data analysis, forecasting, and budgeting.
  • Proven ability to plan strategically to achieve sales objectives.
  • Bachelor's or master's degree in a relevant field.
  • Able to travel to Sweden for training.
  • Fluent in English.
  • Hold a valid driving license.

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