Charity Store Manager Lead

1 day ago


Harrogate, North Yorkshire, United Kingdom C2 Recruitment Full time

Job Description

We are seeking an experienced Store Manager to join our team in Knaresborough. As a key member of our retail operations team, you will be responsible for delivering outstanding customer service and maximizing income from sales, gift aid, and other promotional activities.

You will work closely with our volunteers and staff to achieve/exceed all income and operational targets, actively promote Gift Aid, and maximize profit from new goods through effective stock control, visual merchandising, and sales opportunities.

Key Responsibilities:

  • To achieve / exceed all income and operational targets, using all resources and time available to maximum profit.
  • To actively promote Gift Aid in order to maximise contributions from donations, complying with all gift aid processes and procedures and use of the Gift Aid application.
  • To maximise profit from new goods through effective stock control, visual merchandising and sales opportunities.
  • To deliver an outstanding customer and donor experience that encourages customer loyalty and achieves repeat donations.
  • To manage the pricing of goods to achieve a high sell through rate, whilst maximising income from donated goods.
  • To utilise sales reports and information to manage, merchandise and display goods in the store floor space to maximum sales potential.
  • To provide training, development and performance management of any store assistants within the charities policies and procedures.
  • To actively attract, recruit, train and retain a diverse volunteer team, planning volunteer activity to meet support the needs of the business.

About You

  • Solid retail management experience working to sales and other targets including KPI's.
  • Experience of recruiting and managing a volunteer team would be advantageous.
  • Committed to going above and beyond when it comes to customer service.
  • Self-motivation and determination to be successful.
  • Highly commercial and sales driven.
  • Strong people leader, motivational and inspirational in your approach.

Benefits

As a Store Manager with our charity, you will benefit from a competitive salary up to £24,000 per annum DOE, plus great benefits. You will also have the opportunity to develop your skills and experience in a fast-paced environment.



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