Business Technology Engineer
2 weeks ago
About the Role
We are seeking a highly skilled IT Infrastructure Technician to join our team at Interface Recruitment UK. As a Business Technology Engineer, you will be responsible for maintaining and supporting our clients' business IT systems.
Key Responsibilities:
- Technical Support: Providing expert technical support to business users, including resolving hardware, software, and network-related issues.
- Account Administration: Administering accounts in Active Directory and Microsoft Exchange.
- Liaison and Collaboration: Collaborating with external and internal technical contacts for incident resolution.
- Root Cause Analysis: Supporting the Root Cause Analysis process for significant issues.
- Trend Analysis: Investigating trends in incidents to identify areas for improvement.
- Documentation: Documenting known errors/fixes and processes with Standard Operating Procedures (SOPs).
- Audits and Compliance: Completing monthly access management audits.
- Daily Checks: Monitoring and completing daily checks to ensure optimal system performance.
Requirements:
- Technical Expertise: Strong knowledge of Microsoft Windows desktop operating systems, Microsoft Server operating systems (2008, 2012, 2016), and RDS management.
- Email Administration: Experience of Active Directory and email administration using Exchange Admin Center.
- Hardware and Networking: Experience in supporting Desktops, laptops, printers, and basic understanding of networking and TCP/IP.
- Software Applications: Proficiency in Microsoft Office applications.
- Certifications: ITIL v3 Foundation Certification and working towards or holding of a Microsoft certification for Windows Desktop Operating System (MCSA Windows 7).
Benefits:
- Competitive Salary: Up to £22,000 salary, depending on experience.
- Holidays: 25 days holiday + 8 bank holidays.
- Sick Pay: 15 days company sick pay in a rolling 12 months after probation.
- Pension Scheme: Contributory pension scheme.
- Training and Development: Opportunities for training and development in a great location close to local shops and transport links.
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