Policy Associate
4 weeks ago
Are you passionate about delivering exceptional customer experiences? We have an exciting opportunity for a Policy Associate to join our team at Reed in Partnership.
This role involves providing high-quality customer service, ensuring the integrity and security of tests, and supervising and invigilating tests. You will also be responsible for explaining the test process to candidates, reviewing tests, and performing daily test centre opening and closing procedures.
To be successful in this role, you will need to have significant demonstrable experience in providing high-quality customer service, excellent attention to detail, and the ability to work under pressure to short timescales. You will also need to be flexible in working hours and days, including evenings and Saturdays.
We are committed to ensuring that our customers receive the best possible service, and we are looking for someone who shares our values and is passionate about delivering exceptional customer experiences.
Key Responsibilities:
- Providing high-quality customer service
- Ensuring the integrity and security of tests
- Supervising and invigilating tests
- Explaining the test process to candidates
- Reviewing tests
- Performing daily test centre opening and closing procedures
Requirements:
- Significant demonstrable experience in providing high-quality customer service
- Excellent attention to detail
- Ability to work under pressure to short timescales
- Flexibility in working hours and days, including evenings and Saturdays
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