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Telephony Systems Specialist

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Lockington, United Kingdom Breedon Group plc Full time

{"h1": "Telephony Analyst Role at Breedon Group plc", "p": "We are seeking an experienced Telephony Analyst to manage and optimize our telephony solutions. As a Telephony Analyst, you will be responsible for overseeing the management, optimization, and integration of our telephony systems, including VoIP and Microsoft Teams. You will play a critical role in ensuring these systems operate efficiently, securely, and support our operational needs.", "h2": "Key Responsibilities", "ul": [{"li": "System Management: Ensure the continuous performance and reliability of telephony systems. Manage system upgrades and troubleshoot issues to maintain high service levels."}, {"li": "Implementation and Upgrades: Coordinate with vendors to implement new solutions and conduct system upgrades that enhance communication capabilities."}, {"li": "User Support and Training: Provide end-user support and training, ensuring all team members can effectively utilize telephony features."}, {"li": "Security and Compliance: Work closely with the IT security team to ensure all telephony solutions meet industry standards and company policies."}, {"li": "Documentation and Reporting: Maintain meticulous records and produce regular reports on system usage and performance."}, {"li": "Vendor Management: Manage relationships with service providers, overseeing procurement and maintenance of telephony equipment and services."}], "h2": "What You Bring", "ul": [{"li": "A solid background in IT or a related field, with specific experience in managing and optimizing telephony systems like Microsoft Teams."}, {"li": "Strong problem-solving skills, with the ability to manage complex system issues and lead telephony-related projects effectively."}, {"li": "Excellent communication and interpersonal skills, capable of working collaboratively across functions and with external vendors."}], "h2": "Why Choose Breedon Group plc", "ul": [{"li": "Competitive Salary and Benefits: We offer an attractive compensation package that supports your lifestyle and wellbeing."}, {"li": "Career Development: Opportunities for significant professional growth within a forward-thinking environment."}, {"li": "Innovative Work Culture: Be part of a company that values innovation, efficiency, and effective communication."}], "h2": "Benefits", "ul": [{"li": "25 days holiday plus bank holidays"}, {"li": "Contributory Pension Scheme"}, {"li": "Free on-site Parking"}, {"li": "Holiday Buy Scheme"}, {"li": "Volunteer Scheme"}, {"li": "Share Save Scheme"}, {"li": "Life Assurance"}, {"li": "Enhanced Maternity, Adoption & Paternity Scheme"}, {"li": "Health & Wellbeing Initiatives"}, {"li": "Discount Scheme"}]}