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Retail Design Specialist

1 month ago

York, York City, United Kingdom Frasers Group Full time

Retail Customer Service Advisor

We are seeking an experienced Retail Customer Service Advisor to join our team in York. This role involves welcoming customers, maintaining showroom standards, and providing advice and support to ensure a positive shopping experience.

Responsibilities

  • Welcome every customer, making them feel at home and relaxed, whilst encouraging them to browse the full range
  • Maintain high showroom standards and visual merchandising in store
  • Provide customers with advice and support, ensuring a full understanding of their needs and working to find solutions within the range offered
  • Chase sales quotations and process orders precisely and efficiently, keeping customer information records up-to-date
  • Be a brand ambassador, embracing the customer journey and leading by example in endorsing the company culture and standards
  • Proactively improve and update knowledge of product & interior trends

Requirements

  • Experience within retail, alongside proven experience with interiors/furniture
  • Strong sales experience and awareness of trends to support the customer in styling their rooms/homes
  • Ambitious and confident, with a strong can-do attitude
  • Enthusiastic and dedicated to providing excellent customer service
  • A desire to work as part of a team to generate fresh and innovative ideas
  • Proficiency in MS Office and general IT

Benefits

As a valued member of our team, you will receive a competitive salary, opportunities for career development, and a comprehensive benefits package.

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