Senior Travel Consultant

1 month ago

London, Greater London, United Kingdom FCM Travel Full time

The Opportunity

We are seeking a Senior Travel Consultant to join our specialist Asia sales team. As a key member of our team, you will be responsible for creating travel experiences that inspire and instil a love for travel in our guests.

Responsibilities

  • To take ownership of all aspects of selling and booking a holiday, including written and verbal quotations and holiday documentation
  • To work towards individual and team sales targets and meet Key Performance Indicators
  • To develop excellent product knowledge for immediate sales area but also within all areas of the Scott Dunn portfolio
  • To support all marketing initiatives including brochure production, website management, email campaigns, PR, and promotional events
  • To meet guests on a face-to-face basis when required
  • To contact guests on their return to receive feedback and create new enquiries
  • To learn and become conversant with all computer software applications
  • To work closely with all departments and Sales teams
  • To deliver excellent guest service at all stages of booking and demonstrate the key values of Scott Dunn

About You

We are looking for a sales-driven individual with a keen eye for numbers, enthusiastic and polite telephone manner, excellent attention to detail, and proven organisational skills. You will have significant travel sales experience and have managed the end-to-end experience of your guests' journey through the bold colours, dramatic scenery, and the contrast of ancient with modern that encapsulates Asia.

Values & Behaviours

  • In the know - Start by listening. We take the time to understand our guests' and colleagues' needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
  • In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
  • Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other's successes and have fun.

Location

We are based in our Hammersmith, London office.

Benefits

  • Competitive salaries and a great benefits package including annual leave, contributory pension scheme, 'Cycle to work' scheme, subsidised private healthcare, Company loyalty scheme (Travel Fund), Travel insurance, Familiarisation trips, Recognition awards throughout the year, Social events, 1 hour per week paid learning & development / personal growth, Paid volunteering leave

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