Software Technology Support Specialist

3 days ago


Ipswich, Suffolk, United Kingdom Getting In Limited Full time

**Job Description:** Software Technology Support Specialist

We are seeking a skilled Software Technology Support Specialist to join our team at Getting In Limited. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical assistance to our clients.

In this role, you will have the opportunity to work with a variety of technologies, including Sage 200 and Sicon Modules. You will also be trained on internal systems, such as BizSysCon, and will be expected to maintain client project details and related administrative tasks.

Key Responsibilities:

  • Manage first-line support desk ensuring support calls / emails are followed up and resolved with help from the two directors
  • Internal training on Sage 200 and Sicon Modules
  • Upkeep client project details and related admin tasks

The estimated salary for this position is £25,000 per year, based on industry standards and the level of experience required.

Requirements:

  • BCS Level 3 IT Solutions Technician qualification
  • Functional Skills in English and maths
  • Excellent communication and problem-solving skills
  • Able to work effectively in a team environment


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