Technical Support Specialist
2 weeks ago
The British Heart Foundation is a leading charity that funds research into heart and circulatory diseases. We strive to make the UK a healthier place, where people can live longer, healthier lives. Our mission is to fund research, support those affected by heart disease, and promote healthy living.
Salary: £35,000 - £40,000 per annum
About the Role
We are seeking an experienced Technical Support Specialist to join our IT help desk team. The successful candidate will be responsible for providing technical assistance and support to employees across the organization. This role will require excellent customer service skills, strong problem-solving abilities, and a thorough understanding of Windows OS (Win 10 and above), LAN/WAN networking essentials, and MS Office suite of Applications (2010 and above).
Key Responsibilities
- Providing technical assistance and support to employees via phone, email, and in-person
- Resolving technical issues and escalating complex problems to senior technicians as needed
- Maintaining accurate records of technical issues and resolutions
- Collaborating with other teams to ensure seamless integration of IT services
Requirements
- 2+ years of experience in a technical support role
- Excellent customer service skills and a strong ability to communicate technical information to non-technical users
- Thorough understanding of Windows OS (Win 10 and above), LAN/WAN networking essentials, and MS Office suite of Applications (2010 and above)
- Ability to work effectively in a fast-paced environment and prioritize tasks efficiently
Benefits
- Competitive salary: £35,000 - £40,000 per annum
- Generous pension scheme with employer contribution up to 10%
- Private medical insurance
- Dental health cover
- Contribution towards gym membership
- Life assurance
How to Apply
To apply for this exciting opportunity, please submit your application through our website. We look forward to hearing from you
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