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Branch Manager
2 months ago
About the Role
We are seeking an experienced Branch Manager to join our successful teams in our branches. As a Branch Manager, you will be responsible for motivating your team to deliver exceptional customer service and maximize sales and overall profitability.
Key Responsibilities
- Ensure overall profitability of the branch by maximizing all sales to the fullest potential
- Supervise, coach, and develop branch staff
- Ensure the health, safety, and general welfare of branch staff
- Identify and meet customers' needs by providing exceptional customer service at all times
- Lead by example by achieving set targets covering all aspects of the retail branch
- Monitor staff performance and address any areas for development
- Act as a figurehead within the local community and attend all promotional activities and events
- Ensure excellent customer service is provided at all times
- Attend managers' meetings, conferences, and promotional events as required
Competencies
- Good leadership skills and experience of working within a supervisory role
- Ability to coach, develop, and motivate a team
- Ability to work towards individual and team sales targets
- Excellent communication and customer service experience
- Good accuracy and numerical skills with the ability to understand and interpret financial statistics
- Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business
Experience
- Previous managerial/supervisory experience within a retail travel branch
- Passionate about travel and tourism
- Excellent travel product knowledge with a good working knowledge of tour operator systems
- Good sales and presentation skills
- Customer-focused
- Problem-solving
- Team player
- Good organizational and time-management skills
- Excellent communication skills
What We Offer
We offer a competitive salary with unlimited bonus potential and a range of benefits to support your career development.
