Customer Service Representative
4 weeks ago
We are seeking a motivated and friendly Receptionist to collaborate with our team at Aligra Personnel Ltd in Swindon. The ideal candidate will have previous experience in a garage or automotive environment and possess excellent communication and organizational skills.
Key Responsibilities:- Greet and Assist Customers: Provide a professional and welcoming experience for clients, ensuring their needs are met and expectations are exceeded.
- Manage Incoming Calls: Answer phone calls, direct them to the appropriate departments, and take messages as necessary.
- Schedule Appointments: Efficiently schedule appointments for vehicle servicing and repairs, ensuring timely and effective use of resources.
- Order Parts and Supplies: Procure necessary parts and supplies to support the service team.
- Process Invoices and Payments: Accurately process invoices and payments, maintaining accurate records of transactions.
- Maintain the Reception Area: Ensure the reception area is clean, organized, and welcoming for clients.
- Handle Customer Inquiries: Respond to customer inquiries and complaints, providing solutions or escalating issues as needed.
- Collaborate with the Service Team: Work closely with the service team to ensure smooth operations and customer satisfaction.
Requirements:
- Previous experience in a garage or automotive environment is essential.
- Strong communication skills and proficiency in using telephone systems and office software (Microsoft Office).
- Excellent organizational skills and attention to detail.
- Ability to multitask and work effectively under pressure.
- A friendly and professional demeanor.
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