Senior Operations Manager
7 days ago
We are looking for a highly motivated and experienced Customer Service Team Leader to join our team at Otis.
Salary:$60,000 - $80,000 per annum
Key Responsibilities- Manage team performance to ensure quality customer call handling and prompt dispatch of engineer calls achieving contracted client KPI's.
- Prepare cover rota's for all UK regions taking remedial action where required.
- Monitor notes added to the CRM system by agents for quality and accuracy.
- Act as an escalation interface for field colleagues and on-call managers.
- Great coaching, mentoring, and leadership experience, ideally within a busy call centre.
- Proven experience dealing with a high workload, able to work both proactively and reactively to resolve external complaints.
- Able to work over the weekend, giving you the chance to have the week free.
Otis is a global company that puts its employees at the heart of its business. We offer top-class, in-house training to help you develop your skills and knowledge.
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