Student Engagement Expert

6 days ago


London, Greater London, United Kingdom Native Full time
Job Summary

We are seeking an experienced Senior Customer Success Manager to join our Sales and Marketing team. As a key member of our team, you will be responsible for driving Customer Success across a portfolio of customers (SUs), ensuring that they achieve their goals and objectives aligned to our company OKRs and departmental targets.

Key Responsibilities
  • Managing all aspects of the partnership with Students' Union, including Media Advertising, Platform, and Clubs and Societies.
  • Building value-driven relationships with your portfolio of SUs, generating success and happiness for our customers aligned to their core goals centred around student engagement and commercial success.
  • Acting as a conduit for different products and services at native, finding solutions to your clients' problems through deep product knowledge and creative thinking.
Requirements

The ideal candidate will have strong project management skills, experience using Salesforce or a similar CRM platform, and a full clean driving license. We offer a competitive salary package including a pension contribution of 5% and flexible working arrangements.



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