Order Coordinator
2 weeks ago
Solutions Driven is seeking an experienced Order Administrator to join our team in Scotland. As an Order Administrator, you will play a critical role in ensuring the smooth processing of orders for the EMEA region.
Key Responsibilities:- Interact with customers, sales, and service representatives to handle pre-sales and post-sales order management functions.
- Process orders, reconcile, and audit orders to customer contracts and purchase orders.
- Ensure orders and change orders are booked in accordance with Coherent's global bookings, SOX, and revenue policies.
- Review sales order packets for completeness and accuracy.
- Enter and book orders in the global Oracle ERP System, including service and rental contracts.
- Ensure on-time bookings and work closely with Finance, Planning, Manufacturing Operations, and Shipping to ensure proper terms and conditions are met.
- Interface with customers, Sales, Service, Business Units, and Finance to address and resolve issues related to bookings and customer satisfaction.
- Provide timely order status and tracking information to internal and external customers.
- Manage and resolve backlog issues, including order hold releases, product configuration issues, item number discrepancies, and purchase order requirements.
- Provide month-end and quarter-end support as needed to achieve corporate goals.
- Participate in projects and goals to support Department and Corporate goals.
- Process post-sale service orders and RMAs for replacements and depot repair orders via the CRM system.
- Process and coordinate internal product purchases and transaction management to fulfill in-direct sales/Services.
- Communicate and coordinate shipments and deliveries with international and domestic freight forwarders.
- Experience in an Order Management Environment with increasing levels of responsibility is desired. Experience with international companies is also desired.
- Oracle R12 Order Management, Customer Master, CRM, Service Contracts, IB, or other ERP system.
- International Order Processing knowledge and related skills – carrier and incoterms.
- Experience in understanding inventory concepts and transactions.
- Good written and oral communication skills – Must effectively communicate with all internal and external personnel levels.
- Customer-focused.
- Exceptional Team Player.
- Detail Oriented and Organised.
- Exudes a professional presence and position.
- Experience with MS Office (Word, Excel).
- Language skills: (German and English) or (French and English) or English is a must.
If you are a motivated and organized individual with a passion for order management, we encourage you to apply for this exciting opportunity.
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Order Coordinator
4 weeks ago
Scotland, United Kingdom Solutions Driven Full timeOrder AdministratorSolutions Driven is seeking an experienced Order Administrator to join our team in Scotland. As an Order Administrator, you will play a crucial role in ensuring the smooth processing of orders for the EMEA region.Key Responsibilities:Interact with customers, sales, and service representatives to handle pre-sales or post-sales order...
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Order Coordinator
4 weeks ago
Scotland, United Kingdom Solutions Driven Full timeOrder AdministratorSolutions Driven is seeking an experienced Order Administrator to join our team in Scotland. As an Order Administrator, you will play a crucial role in ensuring the smooth processing of orders for the EMEA region.Key Responsibilities:Interact with customers, sales, and service representatives to handle pre-sales or post-sales order...
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