Technical Support Specialist
4 weeks ago
**Mission and Values**
MCS Group is proud to partner with a leading local tech-for-good software house focused on employability and e-learning. Their mission is to empower people through accessible technology, supporting organizations that drive positive social impact.
**The Role**
As a Junior Software Support Analyst, you will be the first point of contact for users, helping troubleshoot and resolve software issues. Working closely with the development team, you will play a key role in ensuring smooth and effective user experiences.
**Responsibilities**
• Provide technical support via various communication channels
• Troubleshoot software issues and escalate when necessary
• Document solutions and contribute to the development of a comprehensive knowledge base
• Share user feedback to inform product improvements
• Collaborate with the development team to ensure seamless user experiences
**About You**
We are looking for a candidate with strong communication skills, a customer-focused approach, and a willingness to learn. Basic knowledge of software systems is essential, and previous support or customer service experience is a plus.
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