Technical Support Specialist

4 weeks ago


Belfast, United Kingdom MCS Group Full time

**Mission and Values**

MCS Group is proud to partner with a leading local tech-for-good software house focused on employability and e-learning. Their mission is to empower people through accessible technology, supporting organizations that drive positive social impact.

**The Role**

As a Junior Software Support Analyst, you will be the first point of contact for users, helping troubleshoot and resolve software issues. Working closely with the development team, you will play a key role in ensuring smooth and effective user experiences.

**Responsibilities**

• Provide technical support via various communication channels

• Troubleshoot software issues and escalate when necessary

• Document solutions and contribute to the development of a comprehensive knowledge base

• Share user feedback to inform product improvements

• Collaborate with the development team to ensure seamless user experiences

**About You**

We are looking for a candidate with strong communication skills, a customer-focused approach, and a willingness to learn. Basic knowledge of software systems is essential, and previous support or customer service experience is a plus.



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