Sales and Customer Support Specialist

2 weeks ago


Purley, Greater London, United Kingdom beBee Professionals Full time £22,000 - £28,000

We are looking for a highly motivated Sales and Customer Support Specialist to join our team in Purley, United Kingdom. As a key member of our sales team, you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner.

Key Responsibilities:
  1. Respond to customer inquiries via phone, email, or chat, providing accurate and helpful information.
  2. Resolve customer complaints and issues efficiently, escalating them when necessary to ensure a positive outcome.
  3. Process customer orders and manage account information with precision and accuracy.
  4. Maintain records of customer interactions and follow-up tasks, ensuring a high level of quality and reliability.
  5. Collaborate with other departments to ensure customer satisfaction, promoting a culture of teamwork and collaboration.
  6. Participate in training and development programs to improve your skills and knowledge, staying up-to-date with industry trends and best practices.
Requirements:
  • Prior experience in a sales and customer support role is preferred, but not mandatory.
  • Excellent communication and problem-solving skills, with the ability to handle high-pressure situations.
  • Able to work effectively in a fast-paced environment, adapting to changing priorities and deadlines.
  • Proficient in Microsoft Office and CRM systems, with a willingness to learn new technologies.
  • Able to maintain a flexible schedule, including weekends, to meet the needs of our customers.
Benefits:
  • A competitive salary with performance-based incentives, reflecting your value to the company.
  • A comprehensive pension scheme and healthcare benefits, providing security and peace of mind.
  • Opportunities for career advancement and professional growth, offering a sense of fulfillment and accomplishment.
  • A supportive work environment with clear expectations and goals, allowing you to thrive and succeed.
  • Flexible working options, enabling you to balance your work and personal life effectively.


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