Accommodation Operations Team Member

2 weeks ago


Gillingham, Kent, United Kingdom M&S Full time

Job Summary

As an Accommodation Operations Assistant at M&S, you will be responsible for delivering a great shopping experience for customers, championing new ways of working, and completing tasks that deliver 'best in town' standards.

Key Responsibilities:

  • Serve customers efficiently and provide excellent service at service points.
  • Deliver 'best in town' standards through presentation, availability, and maintaining a clean and tidy store.
  • Skilled to utilize digital tools and communication channels to complete tasks.
  • Share customer and colleague feedback to help improve store performance.
  • Share knowledge and experience with colleagues to support skill and confidence building.
  • Own learning and development, using digital learning solutions.
  • Understand daily sales targets, priorities, promotions, and selling opportunities.
  • Have great product knowledge to sell and recommend our products and services.
  • Engage with customers to understand their needs and make recommendations.
  • Understand store priorities and their part to play.
  • Complete tasks with pace and in line with SOPs.
  • Minimize cost and waste through good process practice.
  • Follow safe and legal working practices.

Key Capabilities:

  • Understand M&S operations, strategy, future, and your role within the company.
  • Deliver excellent work quickly with great attention to detail.
  • Open to and act on feedback, regularly asking for it.
  • Set performance objectives with your line manager and in line with business plans.
  • Take accountability for planning and managing your work efficiently.
  • Be curious and ask questions to challenge the status quo.
  • Communicate intentions clearly and simply.
  • Cope with change and work challenges, recovering quickly from their impact.
  • Build positive relationships by being a good listener and establishing connections.

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