Accommodation Operations Team Member
2 weeks ago
Job Summary
As an Accommodation Operations Assistant at M&S, you will be responsible for delivering a great shopping experience for customers, championing new ways of working, and completing tasks that deliver 'best in town' standards.
Key Responsibilities:
- Serve customers efficiently and provide excellent service at service points.
- Deliver 'best in town' standards through presentation, availability, and maintaining a clean and tidy store.
- Skilled to utilize digital tools and communication channels to complete tasks.
- Share customer and colleague feedback to help improve store performance.
- Share knowledge and experience with colleagues to support skill and confidence building.
- Own learning and development, using digital learning solutions.
- Understand daily sales targets, priorities, promotions, and selling opportunities.
- Have great product knowledge to sell and recommend our products and services.
- Engage with customers to understand their needs and make recommendations.
- Understand store priorities and their part to play.
- Complete tasks with pace and in line with SOPs.
- Minimize cost and waste through good process practice.
- Follow safe and legal working practices.
Key Capabilities:
- Understand M&S operations, strategy, future, and your role within the company.
- Deliver excellent work quickly with great attention to detail.
- Open to and act on feedback, regularly asking for it.
- Set performance objectives with your line manager and in line with business plans.
- Take accountability for planning and managing your work efficiently.
- Be curious and ask questions to challenge the status quo.
- Communicate intentions clearly and simply.
- Cope with change and work challenges, recovering quickly from their impact.
- Build positive relationships by being a good listener and establishing connections.
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