Insurance Manager

4 weeks ago


Redhill, Surrey, United Kingdom International Medical Full time

At International Medical, we are seeking a highly skilled and experienced professional to fill the role of Critical Care & Transportation Manager. This position is responsible for overseeing all aspects of medical and non-medical related repatriations and evacuations, as well as cases that meet the critical criteria. The successful candidate will be responsible for liaising with other departments and the Medical Team, and will report to the Operations Manager.

The Critical Care & Transportation Manager will be the main point of contact for complex medevac and critical/complex cases, and will be responsible for distributing the workload evenly and fairly. This is a great opportunity for anyone looking to enhance their career in the insurance industry, and to join a network of experienced, innovative, and dedicated professionals.

The key responsibilities of this role include:

  • Oversight of coordination of all patient transportation cases.
  • Main point of contact for cases of admission in intensive care units in low risk countries and all admissions in high risk countries.
  • Joint responsibility with Operations Manager in overseeing large loss process.
  • Main point of contact for clients regarding large losses.
  • Main liaison with Medical Team for logistics of patient transportation.
  • Ensure optimal staff levels and be point of contact for team's issues and sickness.
  • Reporting, SLAs and team's KPIs.
  • Assisting the Global Provider Network team with identifying/suggesting providers in new locations.
  • Overview of all new and ongoing evacuation/repatriation and critical care cases.
  • Responsible for all medevac cases, including evacuation from private hospital to public hospital, evacuation from site of injury/accident to closest adequate hospital, and repatriation of mortal remains.
  • Act promptly when critical issues are identified, ensuring such cases are escalated to the medical team/managers as appropriate.
  • Focused on cost containment.
  • Overseeing the coordination of air ambulance evacuation and repatriation of individuals from initial request to patient drop off.

We are looking for a candidate with a minimum of 10+ years of experience in a similar role, with a strong work ethic and the initiative and ability to work independently or in a team environment. The ideal candidate will have good interpersonal and customer service skills, as well as the ability to work in a fast-paced environment and prioritize workload effectively.

We offer a competitive salary of £54,000 - £60,000 (depending on experience), 5% annual bonus (performance-based), and a range of benefits including Bupa Dental Insurance, Healthshield Cash Plan, and 22 days leave and 9 Bank Holidays (annual leave increases to 30 days pro rata).

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.



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