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Cafe Team Leader

1 month ago

London, Greater London, United Kingdom Chartwells - Universities Full time

We are currently seeking a dedicated Cafe Supervisor to oversee the smooth operation of our university cafes on a full-time basis, working 35 hours per week.

As a Cafe Supervisor, you will play a key role in maintaining high standards of quality work. In return, you will have the opportunity to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognizes employees who go beyond the plate.

About the Role

This is a challenging yet rewarding position that requires excellent leadership skills, attention to detail, and a passion for delivering exceptional customer service.

  • Ensure all deliveries are checked and stored promptly and correctly.
  • Supervise a team, creating a positive environment where staff feel welcomed and supported.
  • Be a responsible key holder.
  • Assist with weekly bookwork and any other duties as necessary.
  • Produce weekly rotas following the manager's guidelines.
  • Place orders for stock to maintain the correct stock levels.
  • Delegate tasks where necessary and ensure the team remains proactive at all times.
Key Responsibilities

Your key responsibilities may include:

  1. Overseeing daily operations, ensuring the cafe runs smoothly and efficiently.
  2. Maintaining high standards of food safety and hygiene.
  3. Managing staff performance, providing feedback and coaching where necessary.
  4. Developing and implementing strategies to improve customer satisfaction and loyalty.
  5. Collaborating with colleagues to achieve business objectives.
Requirements

To be successful in this role, you will need:

  • Previous experience supervising frontline teams within a similar environment.
  • Excellent communication and interpersonal skills, with a focus on great customer service.
  • A team player with a can-do attitude.
  • The ability to work under pressure while maintaining a positive attitude.
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary of £25,000 - £30,000 per annum.
  • Ongoing training and development opportunities.
  • A supportive and inclusive work environment.
  • The chance to progress your career with a leading provider of catering and support services.

Chartwells is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members.