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Floor Staff Member
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Floor Staff Member at the Roe Park Resort. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests in the hotel bar area.
Main Responsibilities:
- Provide prompt and courteous service to guests, ensuring their needs are met and exceeded.
- Accurately record and serve beverage orders, ensuring proper garnishing and presentation.
- Process guest checks accurately and maintain a thorough knowledge of the bar menu, wine, and beer list.
- Promote additional sales by taking opportunities to up-sell in a professional and courteous manner.
- Maintain a clean and tidy working area, ensuring all equipment and supplies are stocked and organized.
- Confers with the C&E Operations Manager/Assistant Bar Manager concerning set-ups and reservations.
- Knows how to handle intoxicated individuals and get assistance if required.
- Ensures all discrepancies in own cash are declared to the C&E Operations Manager and Financial Controller.
- Assists with set-ups/breakdowns of all function rooms.
- Maintains high confidentiality regarding guest privacy.
- Notifies the C&E Operations Manager and Executive Housekeeper regarding lost and found objects.
- Reports all potential and actual hazards appropriately.
Requirements:
- Must have a friendly and open disposition.
- Excellent customer service skills.
- Strong interpersonal communication skills with an outgoing personality.
- Confident, patient, friendly, sociable, and reliable.
- Has a positive approach to directions – giving and taking.
- Has ability to work as part of a team and use own initiative.
- Can prioritize duties.
- Able to stand/walk for long periods.
- Must be able to recall drink orders.
- Must be able to travel to work.
- Flexibility with working hours and available to work days/evenings & weekend shifts Monday – Sunday as required.
- Neat & Tidy Appearance.
About Us:
The Roe Park Resort is a 4-star golf and spa resort located in the heart of Northern Ireland. We offer a range of luxurious amenities and services, including an 18-hole golf course, spa, and award-winning restaurants. Our team is dedicated to providing exceptional service to our guests, and we are committed to creating a warm and welcoming atmosphere.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work in a dynamic and fast-paced environment.
- Professional development and training opportunities.
- A fun and supportive team environment.