Deputy Manager

4 weeks ago


London, Greater London, United Kingdom Watches of Switzerland Full time

About the Role

We are seeking an experienced Deputy Manager to join our team at Watches of Switzerland Group, a leading luxury watch specialist in the UK with a significant presence in the US and Europe.

Key Responsibilities

  • To support the management of a high-performing retail team, including mentoring and coaching sales teams to achieve exceptional results.
  • To manage back office operations and processes, ensuring seamless day-to-day running of the business.
  • To maintain a commercially aware mindset, driving entrepreneurial initiatives and identifying opportunities for growth.
  • To develop and maintain strong relationships with clients, delivering exceptional customer service and experience.

Requirements

  • Proven track record in retail management, ideally in a luxury environment.
  • Experience of mentoring and coaching sales teams, driving high-performance results.
  • Experience of managing back office operations and processes, with a focus on efficiency and effectiveness.
  • Strong commercial awareness, with an entrepreneurial mindset and ability to drive growth.
  • Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.

About Us

Founded in 1924, Watches of Switzerland Group is a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the US. We are a leading luxury watch specialist in the UK, with a significant presence in the US and Europe.

We are a company that is passionate about delivering exceptional customer service and experience, with a focus on building inclusive teams and celebrating diversity.

We offer a range of benefits, including a Holiday Purchase Scheme, 24/7 Employee Assistance Programme, and Enhanced Maternity Pay.



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