Claims Specialist
5 days ago
We are seeking a highly skilled and organized Claims Handler to join our Fleet and Specialist product team. As a Claims Handler, you will be responsible for proactively managing a portfolio of Fleet and Specialist products in motor claims from start to settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire, and Third-party Personal Injury claims (Portal and Non Portal).
Key Responsibilities- Validate all claims for indemnity and fraud, ensuring accurate and timely decision-making.
- Assess liability, including communication of our decision, to ensure transparency and customer satisfaction.
- Establish and maintain effective relationships with claimants, representatives, and internal stakeholders to ensure seamless claim resolution.
- Accurately assess quantum claims using relevant tools and resources, minimizing indemnity spend and ensuring commercial decision-making.
- Identify opportunities to intervene on vehicle losses, utilizing specialist in-house motor engineers to reduce overall exposure.
- Proactively manage diaries to monitor and progress cases, ensuring timely resolution and customer satisfaction.
- Apply and investigate to ensure accurate reserves in line with company guidelines, maintaining a high level of accuracy and attention to detail.
- Accountability for own performance against set objectives, adhering to best practice and key strategies.
- Effective file and portfolio management, ensuring seamless claim resolution and customer satisfaction.
- Assist with coaching and mentoring of less experienced handlers, promoting knowledge sharing and skill development.
- Strong Insurance background with a working knowledge in Indemnity.
- Persuasive, strong, and confident communicator with the ability to relationship manage.
- Ability to use own initiative to explore all options to achieve the best outcome for the business.
- Motivated self-starter with a strong work ethic.
- Ability to work as part of a team, promoting collaboration and knowledge sharing.
- Ability to work in a culture of openness, trust, and respect.
- Strong organization skills with the ability to prioritize tasks, ensuring timely resolution and customer satisfaction.
- Ability to fact-find and analyze information to result in accurate decision-making.
- Significant PI and/or credit hire claims experience, commercial market awareness, and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs.
- Experience of handling Injury claims outside of the Low Value Personal Injury claims Portal.
We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.
At Acorn Insurance, we provide full training and continuous coaching in-house, giving you the tools necessary to help you personally grow your career with the business.
We celebrate difference and it's essential to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
Why Acorn Insurance?Acorn Insurance wants to give you more than a job, we want to give you a purpose and a career. Some of the benefits you will receive include:
- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays).
- Additional Buy & Sell Holidays.
- Company Sick Pay Scheme.
- Company Paid Maternity & Paternity Leave.
- Generous Company Pension Scheme.
- High Street vouchers and discounts.
- £250 Refer a friend bonus.
- Cycle to work scheme.
- Free eye test vouchers and a contribution towards the frames.
- Free self-development & qualifications via Magpie Learning.
- A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions.
- Regular Employment Engagement including ongoing competitions with fantastic prizes.
- Charity fundraising events.
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