Team Leader
1 week ago
As a Team Leader in our Owen Reed office in London, you will be responsible for managing and supervising the Legal Support team. This team provides comprehensive 'on the floor' administrative support to Lawyers and PAs across the groups within our London office.
The team carries out a wide range of tasks involving digital and hard copy document support such as printing, scanning, electronic filing, and bundle preparation; closing and archiving files; booking travel; completing expense claims; running comparisons, preparing outgoing mail and couriers. Tasks are assigned via a workflow management tool, working to specified deadlines to meet the needs of the business.
We are seeking an experienced Team Leader who has a passion for providing outstanding customer service. You will be confident, effective communicator, able to build relationships across different service lines and business areas. You will be used to taking ownership of your team and their tasks, with a focus on quality and risk management. Committed to continuous improvement, you will be expected to review processes, identify efficiencies, and implement these through positive change management.
Key Responsibilities
- Identify and allocate appropriate levels of resource to ensure the day-to-day needs of the business are met.
- Manage absence and attendance across the team, forward planning appropriate cover and liaising with cross-site teams where needed.
- Ownership of the workflow management tool, reviewing and prioritizing tasks in line with SLAs and reporting on same.
- Assist the Digital & Legal Support Manager with recruitment, selection and new starter processes.
- Identify training needs across the team and facilitate where appropriate.
- Assist the Digital & Legal Support Manager with the performance review process, conducting regular 1:1s and agreeing strategic objectives.
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