Stylist - Part Time 16 hours - Glasgow Silverburn

4 weeks ago

Glasgow, Glasgow City, United Kingdom AllSaints Full time
About the Role

We are seeking a highly motivated and fashion-forward Stylist to join our team at AllSaints Glasgow Silverburn. As a Stylist, you will be the face of our brand, providing exceptional customer service and styling expertise to our customers.

Key Responsibilities
  • Style our customers in our latest collections, sharing your detailed product knowledge and providing them with an exceptional brand experience.
  • Maintain the store's aesthetic, ensuring that product is readily available for our customers and that floor sets and standards are upheld at all times.
  • Handle and respond to first-line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
  • Empower customers to make service decisions to resolve their issues while retaining their loyalty and trust.
  • Work as one team with the same goal, supporting and observing peers, seeking feedback to support growth and development.
  • Work in partnership with our specialist customer experience team leaders, receiving coaching on service delivery and ensuring that more complex customer queries are escalated to our specialist teams promptly.
What We're Looking For
  • Friendly and attentive, with excellent communication skills.
  • Awareness and knowledge of our brand, style, and brand values.
  • A can-do attitude and lots of enthusiasm, with a passion for fashion.
  • Good problem-solving techniques and ability to do so with pace, empathy, and sometimes under pressure.
  • Tech-savvy, with experience using digital tools and responding to customer queries.
  • A confident communicator, with excellent attention to detail.
About AllSaints

We are a fashion brand that values diversity, equality, and inclusion. We believe in creating an environment where everyone feels respected, valued, and able to give their best while contributing to the success of our brand.

We are committed to providing equal opportunities to everyone in our employment and recruitment processes, safeguarding against any form of discrimination.

We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

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