Guest Services Team Lead

3 days ago


Birmingham, Birmingham, United Kingdom LGH Hotels Management Full time

About the Opportunity

The Crowne Plaza Birmingham NEC is seeking a highly skilled and experienced individual to fill the position of Guest Services Team Lead. As a key member of our front office team, you will be responsible for overseeing the daily operations of the reception area, ensuring exceptional guest experiences, and providing guidance to your team.

Key Responsibilities:

  • Manage and supervise the front desk staff to maintain high standards of service quality.
  • Coordinate with other departments to ensure seamless guest experiences, including room reservations, housekeeping, and maintenance.
  • Provide exceptional customer service by handling guest inquiries and resolving issues in a timely and professional manner.
  • Monitor occupancy levels and revenue, adjusting staffing levels accordingly.
  • Ensure accurate billing and payment procedures are followed.

Requirements:

  • Prior experience as a supervisor or team lead in a hotel reception or front office role.
  • Excellent communication and interpersonal skills.
  • Strong leadership and team management skills.
  • Ability to work effectively under pressure and handle multiple tasks.
  • Knowledge of hotel reservation and management systems.

Benefits:

  • An estimated salary of £40,000 - £55,000 per annum, depending on experience.
  • An enviable employee discount program on bedroom rates across LGH Hotels Management's portfolio.
  • Access to the IHG Employee Room Benefit Programme.
  • A range of shopping discounts, eye care benefits, free legal advice, counseling sessions, hospital & death benefit plans, and more.

Salary: £48,000 per annum (based on experience)

Job Type: Full-time

Location: Birmingham, UK

Job Reference: BE123457

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