Guest Services Team Lead
3 days ago
About the Opportunity
The Crowne Plaza Birmingham NEC is seeking a highly skilled and experienced individual to fill the position of Guest Services Team Lead. As a key member of our front office team, you will be responsible for overseeing the daily operations of the reception area, ensuring exceptional guest experiences, and providing guidance to your team.
Key Responsibilities:
- Manage and supervise the front desk staff to maintain high standards of service quality.
- Coordinate with other departments to ensure seamless guest experiences, including room reservations, housekeeping, and maintenance.
- Provide exceptional customer service by handling guest inquiries and resolving issues in a timely and professional manner.
- Monitor occupancy levels and revenue, adjusting staffing levels accordingly.
- Ensure accurate billing and payment procedures are followed.
Requirements:
- Prior experience as a supervisor or team lead in a hotel reception or front office role.
- Excellent communication and interpersonal skills.
- Strong leadership and team management skills.
- Ability to work effectively under pressure and handle multiple tasks.
- Knowledge of hotel reservation and management systems.
Benefits:
- An estimated salary of £40,000 - £55,000 per annum, depending on experience.
- An enviable employee discount program on bedroom rates across LGH Hotels Management's portfolio.
- Access to the IHG Employee Room Benefit Programme.
- A range of shopping discounts, eye care benefits, free legal advice, counseling sessions, hospital & death benefit plans, and more.
Salary: £48,000 per annum (based on experience)
Job Type: Full-time
Location: Birmingham, UK
Job Reference: BE123457
],-
Guest Services Ambassador
4 days ago
Birmingham, Birmingham, United Kingdom Rapport Guest Services Full timeRapport Guest Services is seeking a highly organized and efficient Corporate Receptionist to join our team.As the face of our company, you will be responsible for ensuring that all guests receive a warm welcome and that their needs are met efficiently. This includes managing switchboard duties, responding to emails, and booking meeting rooms and catering.You...
-
Business Support Coordinator
2 weeks ago
Birmingham, Birmingham, United Kingdom Rapport Guest Services Full timeAbout Rapport Guest ServicesRapport Guest Services is a leading provider of hospitality services, dedicated to delivering exceptional experiences for our clients and their guests.Role OverviewWe are seeking an experienced Corporate Receptionist to join our team. The successful candidate will be responsible for providing seamless support to our clients and...
-
Front Desk Coordinator
2 weeks ago
Birmingham, Birmingham, United Kingdom Rapport Guest Services Full timeCompany OverviewRapport Guest Services is a leading provider of exceptional guest experiences.Salary: $45,000 - $60,000 per annumJob DescriptionWe are seeking a highly organized and detail-focused Front Desk Coordinator to join our team.The ideal candidate will have excellent communication skills and be able to maintain confidentiality when dealing with...
-
Corporate Hospitality Coordinator
4 days ago
Birmingham, Birmingham, United Kingdom Rapport Guest Services Full timeAt Rapport Guest Services, we are seeking a Corporate Receptionist to join our team.As the first point of contact for guests and visitors, you will be responsible for creating a welcoming and professional atmosphere. This includes meeting and greeting guests, escorting them to their meetings, and providing timely and professional responses to emails.You will...
-
Front Desk Support Specialist
4 days ago
Birmingham, Birmingham, United Kingdom Rapport Guest Services Full timeWe are seeking a highly skilled and experienced Corporate Receptionist to join our team at Rapport Guest Services.As the primary point of contact for guests and visitors, you will be responsible for creating a positive and professional impression of our company. This includes greeting guests, responding to emails, and booking meeting rooms and catering.You...
-
Customer Experience Coordinator
1 week ago
Birmingham, Birmingham, United Kingdom Rapport Guest Services Full timeAbout Rapport Guest ServicesRapport Guest Services is a reputable company that prides itself on delivering exceptional customer experiences.Job Description:Maintaining a positive and welcoming atmosphere for guests, ensuring their needs are met with efficiency and professionalism.Providing timely and effective communication, responding to emails in a manner...
-
Business Liaison
1 month ago
Birmingham, Birmingham, United Kingdom Rapport Guest Services Full timeKey ResponsibilitiesWelcoming guests and escorting them to their meetings in a timely and professional manner.Providing exceptional customer service by responding to emails and phone calls in a prompt and courteous manner.Managing the switchboard and ensuring seamless communication within the office.Coordinating meeting rooms and catering arrangements to...
-
Guest Relations Manager
4 weeks ago
Birmingham, Birmingham, United Kingdom Hilton Worldwide, Inc. Full timeDeliver Exceptional Guest ExperiencesAs a Guest Relations Manager at Hilton Worldwide, Inc., you will be the main point of contact for our VIP guests, exceeding their expectations through exceptional customer service and problem-solving skills.Key Responsibilities:Liaise with all departments throughout the hotel to ensure seamless guest experiencesAct as a...
-
Business Liaison Officer
3 weeks ago
Birmingham, Birmingham, United Kingdom Rapport Guest Services Full timeJob ResponsibilitiesMeet and greet guests and escort them to their meeting.Handle switchboard duties and respond to inquiries.Book meeting rooms and arrange catering as needed.Serve as the primary point of contact for the office.Assist with various ad-hoc tasks as required.The Ideal CandidateThe ideal candidate will be a team player with a can-do attitude...
-
Reception and Guest Services Coordinator
3 weeks ago
Birmingham, Birmingham, United Kingdom F1 Arcade HO Full timeAbout the RoleF1 Arcade HO is revolutionising the traditional arcade experience, and we're looking for a skilled Reception and Guest Services Coordinator to join our team.Key ResponsibilitiesProvide exceptional guest service, ensuring a warm and welcoming atmosphere for all visitors.Manage the booking system, checking guests in and out, and maintaining...
-
Residential Guest Experience Manager
6 days ago
Birmingham, Birmingham, United Kingdom Holiday Inn Birmingham M6 J7 Full time**Job Summary:**We are seeking an experienced Residential Guest Experience Manager to join our team at Holiday Inn Birmingham M6 J7.The ideal candidate will have a proven track record of delivering exceptional guest experiences, with a strong focus on service excellence and team leadership.Main Responsibilities:Leading the guest services team to deliver...
-
AccorHotel Team Lead
1 month ago
Birmingham, Birmingham, United Kingdom AccorHotel Full timeJob SummaryWe are seeking a highly skilled and experienced Team Lead to join our AccorHotel team. As a Team Lead, you will be responsible for overseeing the daily operations of our Food and Beverage department, ensuring that our guests receive exceptional service and that our team members are motivated and empowered to deliver outstanding results.Key...
-
Barista Team Member
2 weeks ago
Birmingham, Birmingham, United Kingdom Bill's Team Members Full time**About Us**At Bill's, we're passionate about delivering exceptional customer service and providing a welcoming atmosphere for our guests. As a key member of our team, you'll play a vital role in ensuring our customers receive an unforgettable experience.About the RoleWe're seeking a skilled and charismatic Barista to join our team. With a focus on...
-
Dedicated Guest Experience Specialist
1 week ago
Birmingham, Birmingham, United Kingdom Aimbridge Hospitality Full timeAbout UsAimbridge Hospitality EMEA is a leading hospitality brand with over 1,600 hotels and resorts worldwide. We partner with top brands like Hilton, Accor, Marriott, and IHG, as well as independent hotels.What We OfferAs a valued member of our team, you will enjoy a range of benefits, including:Hotel discounts across our portfolio – up to 50% off food &...
-
Hotel Reception Team Member
4 weeks ago
Birmingham, Birmingham, United Kingdom AccorHotel Full timeAre you a people person who loves building meaningful connections with customers We have an exciting opportunity for you to join our team at Ibis Cardiff Gate as a Reception Team Member.Key Responsibilities:Welcome and look after our guests with a smileFoster loyalty and build strong relationships with our customersPrioritise guest relations and ensure every...
-
Shift Team Lead
4 weeks ago
Birmingham, Birmingham, United Kingdom Toby Carvery Full timeAbout the Role:We're looking for a talented Shift Supervisor to join our team at Toby Carvery - Streetly. As a Shift Supervisor, you'll provide a warm welcome to our guests, lead a team that delivers exceptional service, and maintain high standards of cleanliness and safety.What You'll Do:Act as a host, serve guests, and confidently lead your teamBe a shift...
-
Birmingham, Birmingham, United Kingdom S Guest Consultancy Services Ltd Full timeSocial Housing Refurbishment Project ManagerS Guest Consultancy Services Ltd is seeking a highly skilled Senior Social Housing Refurbishment Project Manager to lead our social housing refurbishment projects across the West Midlands. As a key member of our team, you will be responsible for managing and coordinating all operational aspects of these projects,...
-
Senior Social Housing Project Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom S Guest Consultancy Services Ltd Full timeYour new company, S Guest Consultancy Services Ltd, is a renowned social housing refurbishment contractor dedicated to creating sustainable, affordable, and high-quality housing for communities across the West Midlands.We aim to improve the lives of our residents through innovative design and community-focused initiatives.The successful candidate will manage...
-
Afternoon Shift Team Lead
3 weeks ago
Birmingham, Birmingham, United Kingdom Miller & Carter Full timeBe the Face of Excellence at Miller & CarterAs a Shift Supervisor, you will be the key to delivering exceptional guest experiences at Miller & Carter - Mailbox. With a passion for great service and a talent for training, you will lead a team that consistently meets our high standards.Join our team of hospitality experts and take pride in serving top-quality...
-
Housekeeping Team Lead
2 weeks ago
Birmingham, Birmingham, United Kingdom The Grand Hotel, Birmingham Full timeLead a Dynamic Housekeeping Team at The Grand HotelWe are seeking an experienced and charismatic Housekeeping Supervisor to join our team. As a key member of our Housekeeping Department, you will lead and motivate the team to deliver exceptional service and maintain high standards of cleanliness.About the Role:Leads the Housekeeping Team, fostering a...