Housekeeping Operations Manager
11 hours ago
Head Housekeeper Role at Middletons
Middletons is seeking a dedicated and results-driven Housekeeping Operations Manager to lead our busy Housekeeping team in delivering exceptional standards of cleanliness and presentation.
Your key responsibilities will include:
- Implementing and maintaining the required standards of cleanliness and presentation in all rooms
- Mentoring and guiding your team to ensure they provide the highest standards of service and attention to detail
- Responding to guest requests and issues in a professional manner and resolving them promptly
- Ensuring the team completes their work within allocated timeframes and adheres to property procedures
- Controlling stock ordering and linen management to optimize efficiency and minimize waste
- Inducting and training new team members to ensure seamless integration
- Providing hands-on support to the team as needed
About You
We are looking for an experienced and motivated individual with a keen eye for detail and excellent communication skills. As a successful candidate, you will be able to work effectively under pressure, maintain a calm demeanor, and respond efficiently to unexpected situations.
You will need to have previous supervisory or management experience, preferably within a Housekeeping function, and be flexible with your working hours. In return, we offer a rewarding role with opportunities for career progression and a comprehensive benefits package, including:
- 28 days annual leave (rising to 33 days after 5 years)
- Tips paid regularly
- Wagestream - access to up to 40% of earnings as they are earned
- Free use of local gym facilities and discounted spa treatments at our sister property, North Lakes Hotel
- Employee discounts in food, beverage, and accommodation across our properties
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Pension and Life assurance, and access to high-street perks
- Bespoke training programs accessible to all
- An engaging and supportive work environment
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