Case Manager

23 hours ago


Cardiff, Cardiff, United Kingdom New Law Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Case Manager. As a key member of our team, you will be responsible for handling a diverse range of cases, providing exceptional customer service, and achieving outstanding results.

Key Responsibilities
  • Handle a diverse range of cases, each presenting unique challenges and opportunities.
  • Provide expert guidance throughout the claims process to achieve the best possible outcome for our clients.
  • Work closely with clients, gathering information, and ensuring client care is at the forefront of everything you do.
  • Collaborate with colleagues to achieve team goals and objectives.
What We Offer

We offer a competitive salary, plus bonus potential, as well as a range of benefits, including:

  • Annual leave - 24 days, rising to 26 with length of service.
  • Pension - 3% Employer Contributions.
  • Financial Benefits - save-as-you-earn scheme, employee referral scheme, free life assurance, and access to our Benefits App.
  • Lifestyle & Wellbeing Benefits - discounted & flexible gym memberships, eye care vouchers, cycle to work scheme, and 24/7 Employee Assistance Programme.
  • Motoring Benefits - access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs, and discounts on weekend vehicle hire and van hire.
About You

We are looking for a candidate who is passionate about customer service and has experience of showcasing their skills in a contact centre or retail/hospitality setting. You will have proven effective time management and organisational skills within a task-based environment, excellent written and verbal communication skills, and experience in either claims or personal injury setting would be advantageous.

About Us

NewLaw is a leading specialist law firm, ranked in the Legal 500 and Chambers and Partners for three areas: Personal Injury, Clinical Negligence, and Private Client services. Our fresh approach to managing personal injury claims has made us a major force in the sector since we were first established in 2004. Our teams of specialists provide a service that 95% of our clients would recommend.


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