Lead Barista and Operations Manager
3 weeks ago
FCB Coffee is a rapidly expanding speciality coffee company in the travel sector, with a presence across ten sites. As we continue to grow, we are seeking an experienced Lead Barista and Operations Manager to join our team.
About FCB CoffeeWe are passionate about delivering exceptional customer experiences through dedicated training and attention to detail. Our teams are inspired to consistently produce fantastic coffee, making us the go-to destination for speciality coffee.
The RoleThis full-time 32 hours/week contract is available for a skilled professional who can lead by example and support the Store Manager in all aspects of daily trading. Responsibilities include:
Sales- Deploying the team to meet sales targets and ensuring all displays are well-maintained.
- Managing commercial awareness and making daily adjustments to order levels based on business performance.
- Communicating with the manager and team to ensure seamless operations.
- Maintaining high standards in day-to-day shop operations, including opening and closing procedures.
- Ensuring shift leadership and deployment of tasks to maintain speed of service and product quality.
- Conducting stock checks and ordering materials as needed.
- Completing daily and weekly paperwork/logbook in accordance with company standards.
- Providing world-class customer service and addressing any customer complaints promptly.
- Ensuring the shop floor is clean and tidy at all times.
- Maintaining product availability and presenting Filter Coffee and Guest Roast from open to close.
- Providing corrective coaching to team members as needed.
- Acting as the first point of contact for team issues.
- Conducting monthly check-ins with team members to offer feedback and support.
In this role, you will have the opportunity to work closely with the management team and contribute to the growth and success of FCB Coffee. We estimate the salary for this position to be around £30,000 - £40,000 per year, depending on experience.
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