Warehouse Team Member

3 weeks ago


Bedford, Bedford, United Kingdom Furniture Village Full time

About the Role

We are seeking a highly organised and efficient individual to join our warehouse team as a key team player. As a Distribution Assistant - Customer Service, you will be responsible for administering all warehouse and distribution activities, liaising with customers to arrange deliveries and supporting with queries, and dealing with customer service issues promptly and sympathetically.

Key Responsibilities

  • Support the customer fulfilment function by administering all warehouse and distribution activities
  • Be the voice of the brand, liaising with customers to arrange deliveries and supporting with queries
  • Deal with customer service issues promptly and sympathetically
  • Manage all supplier deliveries and returns
  • Accurately process balance payments
  • Act on any delivery incident reports
  • Comply with all health and safety and GDPR procedures

What We Offer

  • A competitive package: £27,750 plus bonus
  • Best-in-class perks: pension scheme, 24/7 medical support, health insurance, up to 33 days' holiday, Perkbox and staff discount
  • Excellence as standard: we do things the right way, not the easy way
  • A culture of rewards: generous bonus structure
  • Real progression opportunities: we set you up for success and we love to fast-track promotions
  • Award-winning business: the UK's leading independent furniture retailer, voted an Outstanding Place to Work and the Supreme Champion Family Business of the Year

About Us

Furniture Village is a family business through and through. We source beautiful furniture from across the globe and deliver it with love. We're an equal opportunities employer and welcome everyone. If you're looking for a new challenge and want to be part of a great British success story, apply now and let's talk.


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