Technical Support Specialist

3 days ago


Huddersfield, Kirklees, United Kingdom pyramid8 Full time
Job Description:

We are seeking a highly motivated and organized Technical Support Specialist to join our team at pyramid8.

This role is ideal for an experienced IT professional looking to progress their career and take on new challenges. As a Desktop Systems Engineer, you will be responsible for providing technical support and maintenance for our company's IT systems.

The successful candidate will have strong communication skills, be able to work independently and as part of a team, and have a solid understanding of IT infrastructure and systems.

Key Responsibilities:

  • Respond to technical issues and track progress.
  • Log and maintain helpdesk tickets.
  • Provide desktop support and assist with new equipment rollout.
  • Manage Active Directory, including creating and amending user accounts.
  • Handle ad hoc travel requirements.
  • Set up and maintain mobile devices.
  • Maintain and track license usage.
  • Provide setup of company hardware.
  • Set up local networks and Wi-Fi.
  • Conduct asset management and tracking.

Requirements:

  • Previous 1st and 2nd line IT Support experience.
  • Knowledge of MS Products, Windows operating systems, and AD/Exchange.
  • Ability to communicate effectively with internal and external personnel.
  • Experience in telephone support and remote access.
  • Solid understanding of Information Security principles and ISO27001.
  • Experience in laptop setups and printer installations.
  • Understanding of LAN, Wi-Fi, VPNs, and lease lines.
  • Good troubleshooting skills.
  • Understanding of video conferencing facilities.
  • Understanding of IP phone systems.
  • MDM experience would be advantageous.
  • Able to work on own initiative and maintain solid performance under pressure.
  • Excellent organizational skills and ability to multitask.
  • Must be a proactive thinker with the ability to identify recommendations and develop ideas.

Estimated Salary: £35,000 - £40,000 per annum.

About Us:
At pyramid8, we are committed to delivering exceptional customer service and support. We are a fast-paced organization that requires individuals who are able to work well under pressure and maintain high levels of productivity.

Benefits:

  • Pension scheme.
  • Life insurance.
  • Health insurance.
  • Annual leave.

How to Apply:
Please submit your application, including your CV and cover letter, to us through this website. We look forward to hearing from you.


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