Insurance Intervention Team Member
6 days ago
This Insurance Intervention Team Member position plays a crucial role in supporting customers and other parties involved in non-fault accidents. The successful candidate will provide vehicle repair and car hire solutions, ensuring a seamless customer experience.
To excel in this role, you will need to possess excellent communication skills, be able to work effectively under pressure, and demonstrate a commitment to providing exceptional customer service.
The role includes servicing inbound calls and making outbound calls to customers, with a focus on resolving claims efficiently and effectively.
Key Responsibilities
- Servicing inbound calls and making outbound calls to customers
- Providing vehicle repair and car hire solutions
- Resolving claims efficiently and effectively
- Demonstrating a commitment to providing exceptional customer service
What We Offer
- Salary: £24,300 per annum, with annual pay reviews
- Flexible Working: Hybrid working approach, with options for days in the office or at home
- Competitive Bonus Scheme: Annual 4Cs performance bonus, paid in March
- Pension Contribution: Up to 10% matched by the company
- Life Assurance Cover: 4x salary, with no extra cost
- Income Protection: Fee-free access to financial wellbeing support
- Mental Wellbeing Programme: Access to the Thrive mental health app, colleague assistance programme, and more
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