Insurance Intervention Team Member

6 days ago


Leicester, Leicester, United Kingdom Hastings Direct Full time
About the Role

This Insurance Intervention Team Member position plays a crucial role in supporting customers and other parties involved in non-fault accidents. The successful candidate will provide vehicle repair and car hire solutions, ensuring a seamless customer experience.

To excel in this role, you will need to possess excellent communication skills, be able to work effectively under pressure, and demonstrate a commitment to providing exceptional customer service.

The role includes servicing inbound calls and making outbound calls to customers, with a focus on resolving claims efficiently and effectively.

Key Responsibilities

  • Servicing inbound calls and making outbound calls to customers
  • Providing vehicle repair and car hire solutions
  • Resolving claims efficiently and effectively
  • Demonstrating a commitment to providing exceptional customer service

What We Offer

  • Salary: £24,300 per annum, with annual pay reviews
  • Flexible Working: Hybrid working approach, with options for days in the office or at home
  • Competitive Bonus Scheme: Annual 4Cs performance bonus, paid in March
  • Pension Contribution: Up to 10% matched by the company
  • Life Assurance Cover: 4x salary, with no extra cost
  • Income Protection: Fee-free access to financial wellbeing support
  • Mental Wellbeing Programme: Access to the Thrive mental health app, colleague assistance programme, and more

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