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Automotive Services Manager
2 months ago
We are seeking a highly skilled and experienced Automotive Services Manager to join our team at Halfords. As a key member of our management team, you will be responsible for leading and supporting our sales team to deliver exceptional customer experiences across our stores and services.
Key Responsibilities- Customer Engagement: Proactively engage with customers to build rapport and advise on our products and services, ensuring they receive the best solution for their needs.
- Team Leadership: Lead and support your team to deliver sales across our group, including referrals for services such as Tyres, MOT, and Services.
- Relationship Building: Work with colleagues in our Autocentre and Halfords Mobile Expert teams to deliver a seamless customer experience.
- Results Driven: Achieve exceptional results against sales targets, converting conversations into opportunities.
- Coaching and Development: Supervise and coach others to ensure they have the skills and knowledge to deliver exceptional customer experiences.
- Excellent Communication Skills: Build strong relationships with customers and colleagues through excellent communication and interpersonal skills.
- Experience in Retail Sales or Automotive: Proven experience in delivering great face-to-face customer service in a retail sales or automotive environment.
- Results Oriented: A track record of achieving exceptional results against sales targets.
- Leadership and Coaching: Experience of supervising and coaching others to develop their skills and knowledge.
- Motoring Industry Knowledge: A keen interest in or experience of working with motoring products and services.
Halfords is the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance, and repair business. We are committed to delivering exceptional customer experiences and are seeking a highly skilled and experienced Automotive Services Manager to join our team.
