Senior Data Analytics Lead

2 days ago


London, Greater London, United Kingdom Project People Full time
About the Role

We are Project People, and we are looking for a highly skilled Data Performance Manager to join our team. As a Data Performance Manager, you will be responsible for leading a team of Operations/Analytical professionals and providing service insights to ensure minimum service quality measures are met.

This is an exciting opportunity to work with a leading organization in the IT industry and contribute to operational and strategic plans using data and insight. If you have a strong background in data analysis and are able to communicate complex information effectively, we would love to hear from you.

Key Responsibilities:

  • Day-to-day operational management of various service providers through operational governance, escalation, and management of Service Levels.
  • Driving improvements to the operational environment by analyzing contracted service levels with partners.
  • Establishing performance goals related to the delivery of services across all channels (IT service desk, call center, self-service, retail) and communicating them to stakeholders.
  • Managing risks associated with maintaining the service and providing recommendations for improving the service across the enterprise.
  • Leading a team to ensure the effectiveness and performance of data operations.

What We Offer:

  • A competitive salary of £60,000 - £80,000 per annum, depending on experience.
  • A comprehensive benefits package.
  • Opportunities for career growth and professional development.

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