Contact Centre Operations Lead

1 week ago


Basingstoke, Hampshire, United Kingdom Vistry Group Full time

**About the Role:**

  • We have an exciting opportunity for a Contact Centre Supervisor to join our team within Vistry Services Division, where your local office can be located in Basingstoke, Reading, Surrey or Kent.

As a Contact Centre Supervisor at Vistry Group, you will play a key role in improving our customer service levels and delivering greater customer satisfaction by responding in a timely and efficient manner to all customer enquiries.

You will be responsible for:

  • Managing a team of contact centre agents to ensure that all customer enquiries are dealt with consistently and to a high standard.
  • Developing and implementing effective procedures to ensure consistency and quality across all contact centre operations.
  • Providing training and coaching to our contact centre team to enhance their skills and knowledge.

We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience, as well as a range of benefits including:

  • A generous annual leave allowance.
  • Access to our employee assistance programme.
  • Ongoing training and development opportunities.

Please note that this role is based in one of our locations in the South East region, and you must be willing to work from this location.



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