Field Service Engineer Position
3 days ago
Finning International Inc. is a leading global company with over 80 years of experience in providing exceptional service to customers worldwide.
We are the world's largest Caterpillar dealer, delivering unrivalled service and support to various industries including mining, construction, petroleum, forestry, and power systems applications.
With our head office located in Vancouver, BC, Canada, we employ approximately 14,500 people across three geographies.
Salary and BenefitsThe salary for this position is £38,500 - £43,800 per annum, plus additional benefits such as 25 days holiday, company pension scheme, healthcare, company share scheme, and flexible benefits.
Job DescriptionThis Field Service Engineer will be responsible for responding to customer field repair and service requests, diagnosing and providing comprehensive details about the nature of the problem to the customer and Finning.
The successful candidate will work autonomously on own initiative as well as part of a team, possessing strong communication & interpersonal skills and ability to build positive relationships across all levels of the business.
Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines are essential for this role.
- Provide an estimate of arrival time at customer's site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name, and nature of the problem.
- Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with the customer.
- Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards.
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