Technical Delivery Manager
4 weeks ago
We are seeking an experienced Technical Delivery Manager to join our Technology and Information Services team at Watford Community Housing. The successful candidate will be responsible for delivering core housing software solutions to our residents.
The role involves working effectively and collaboratively to ensure system functionality across all systems. Key responsibilities include ensuring a high standard of customer service, taking personal responsibility for timely delivery of housing related software products, and providing key updates on product delivery and end user adoption plans.
The ideal candidate will have a background in system development and knowledge of the housing or construction sectors. Essential skills include demonstrable experience working with MRI housing management products, understanding of asset management systems, and excellent communication and customer facing skills.
We offer a range of benefits including 28 days annual leave, an employer pension contribution of up to 11%, development opportunities, and access to a comprehensive employee rewards scheme. We take a blended approach to how we work, empowering teams and individuals to decide the best way to meet the needs of their role.
Key Responsibilities:
- Ensure a high standard of customer service
- Take personal responsibility for ensuring timely delivery of housing related software products
- Provide key updates on product delivery and end user adoption plans
- Provide technical solutions in line with customer requirements
- Provide hands on system training to new end users and refreshers for existing staff
- Work with existing product SMEs to ensure best practice can be established across the business
- Exploring and evaluating technology enhancements for new and existing solutions
- Assist in the maintenance of existing core housing related products
Requirements:
- Customer-focused with the ability to interact empathetically with a wide variety of people
- Background in system development and knowledge of the housing or construction sectors
- Demonstrable experience working with MRI housing management products or providing support for similar applications in a social housing environment
- Understanding of asset management systems
- Excellent communication and customer facing skills
- Ability to build constructive relationships with the IT support, Development and Reporting, and the wider customer base
- Proven experience in implementing, upgrading and configuring software solutions
- Auditing and configuring security principals and role profiles
- Ability to provide timely project delivery reports up to board level
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