Breakdown Customer Care Professional

3 weeks ago


Harrogate, North Yorkshire, United Kingdom Jigsaw Full time

Customer Service Role:
We are seeking a highly skilled individual for a Customer Service Role at Jigsaw, part of the PIB Group. The successful candidate will provide exceptional customer service and support to our clients, ensuring a high level of satisfaction and loyalty.

Responsibilities:
• Advising clients on their policies and providing clear guidance
• Providing a friendly and helpful service, displaying a passion for customer service
• Working under pressure and adapting to new processes and procedures
• Processing mid-term adjustments and cancellations, collecting payments, and solving customer queries
• Quoting and closing new business enquiries, building and maintaining client relationships, and retaining existing clients at renewal

Requirements:
• Excellent written and verbal communication skills
• Ability to empathise and successfully deal with difficult customers
• Excellent organisational skills and PC literacy



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