Patient Services Coordinator

2 weeks ago


Bridgwater, Somerset, United Kingdom Symphony Healthcare Services Limited Full time

Overview

Symphony Healthcare Services Limited is a growing primary care organisation based in Somerset, dedicated to delivering outstanding healthcare and improving patient-centred care.

We are currently seeking a highly organised and efficient Patient Services Advisor to join our team on a permanent basis. The ideal candidate will have excellent communication skills, be able to work well under pressure, and possess strong attention to detail.

The salary for this position is £26,000 per annum, depending on experience, with the opportunity to progress within the company.

Job Description

  • To provide administration and reception duties for the practice, dealing with patients, clinical staff, and colleagues in an efficient and polite manner.
  • To receive, assist, and direct patients in accessing the appropriate service or healthcare professional and undertake a variety of administrative duties to assist in the smooth running of the Practice in accordance with agreed procedures, protocols, and timescales.
  • To identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings.
  • To search for, register if necessary, and book onto the computer system patients as they present at the desk.
  • To deal with enquiries, signposting, and requests, either face-to-face or over the telephone from a variety of external sources.

Person Specification

  • Computer literate and good keyboard skills.
  • Ability to listen carefully and communicate effectively and sensitively to patients and staff at a range of levels.
  • Excellent organisational skills.
  • Strong attention to detail and the ability to transfer accurate information.
  • Work well under pressure.
  • Use own initiative within clear boundaries, seeking advice when necessary.

Benefits

  • NHS or NEST pension scheme.
  • Opportunity to progress within the company.


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