Veterinary Support Specialist
2 days ago
About Dnavetcare:
At Dnavetcare, we're committed to providing top-notch care for your pets. Our team of dedicated professionals is passionate about delivering exceptional service and ensuring the well-being of every animal that walks through our doors.
As a Veterinary Receptionist with Dnavetcare, you'll play a vital role in maintaining the smooth operation of our clinics. You'll be the first point of contact for our clients, greeting them with a smile and assisting with scheduling appointments, answering inquiries, and providing general support.
Responsibilities:
- Welcome clients and their pets upon arrival
- Book appointments and arrivals on the RX Works diary
- Promote our Healthcare Plan for premium discounted preventative treatment
- Assist the Vet and Nurse team with queries
- Scan paperwork onto pets' digital records
- Liaise with clients regarding queries for appointment booking and medication collection
- Order food and medication
- Take payment immediately after treatment and process finance applications for larger operations
- Manage a busy reception desk efficiently and professionally
About You:
To succeed in this role, you'll need:
- Previous experience working as a Veterinary Receptionist or in a similar customer-facing role within the Veterinary or Medical Industry
- Exceptional communication and interpersonal skills
- Strong organizational abilities and the ability to multitask in a fast-paced environment
- A genuine love for animals and a commitment to delivering outstanding client service
- Proficiency in computer systems and software, experience using RxWorks is a plus
Estimated Salary: £25,000 - £35,000 per annum, depending on experience
About Us:
We're a proudly independent group of multi-award-winning veterinary surgeries, founded in 2006 by veterinary surgeons. Our network of excellent veterinary surgeons has been handpicked for their clinical skills, experience, and ability to provide compassionate care for your pets.
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