Fan Experience Technology Analyst

1 week ago


Manchester, United Kingdom City Football Group Full time
Join Our Team

We are seeking a skilled Technical Support Specialist to join our team at City Football Group. The estimated salary for this role is around £35,000 - £45,000 per annum, depending on experience.

About the Company

City Football Group is a global sports company that owns and operates several football clubs. Our mission is to empower better lives through football.

Job Responsibilities

  1. Deliver effective and timely technical support to ensure system reliability and operational efficiency.
  2. Provide technical support for both new and existing systems and contribute to ongoing improvement initiatives to enhance the fan experience.

Requirements

  • Previous experience supporting ERP/CRM/SaaS solutions.
  • Experience using ITSM tools to log and manage technical support tickets.
  • Familiarity with working in an IT Service Management/ITIL good-practice environment.

Interview Process

  1. Introductory Call: Connect with our Talent Team to discuss this exciting opportunity, learn more about City Football Group, our inclusive culture, and the benefits we offer.
  2. Video Interview: Speak with your potential future manager about your experience and answer competency-based questions.

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