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Workshop Operations Manager
2 months ago
We are seeking a highly skilled and experienced Workshop Controller to join our team at Stratstone. As a Workshop Controller, you will play a crucial role in ensuring the smooth operation of our dealership's workshop, working closely with our technicians and Aftersales Manager to achieve high productivity and excellent customer service.
Key Responsibilities- Allocate work to technicians to ensure efficient use of resources and meet customer expectations.
- Liaise with Service Advisors to manage customer expectations and communicate any delays or issues.
- Monitor and report on workshop performance, identifying areas for improvement and implementing changes to optimize productivity.
- Collaborate with the Aftersales Manager to develop and implement strategies to improve customer satisfaction and loyalty.
- Ensure compliance with all relevant laws, regulations, and company policies.
- Proven experience in a similar role, preferably in the automotive industry.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage multiple priorities.
- Strong analytical and problem-solving skills.
- Knowledge of dealership operations and customer service principles.
- A competitive salary and bonus structure.
- Opportunities for career development and growth.
- A dynamic and supportive work environment.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
