Office Supervisor

1 week ago


Redhill, Surrey, United Kingdom Apetito Limited Full time
Job Description

As a key member of our team, you will be responsible for supervising the office-based team to deliver exceptional customer service and support the Retail Sales and Operations Manager in achieving outstanding performance.

Key Responsibilities:

  • Supervise and motivate the office team to ensure all tasks are completed accurately and on time.
  • Engage with the team to ensure targets are being met and provide coaching and support where required.
  • Monitor performance and maintain dialogue with the Depot Operations Manager to ensure alignment with company strategy.
  • Manage the office team's rotas and holidays, and arrange cover where necessary.
  • Liaise with the Retail Operations Manager and Depot Operations Manager to highlight concerns or successes.

About You:

  • Good leadership potential with the ability to supervise and motivate a team.
  • Experience of people engagement and leading a team of up to 5 people.
  • Passion, energy, and commitment to delivering exceptional customer service.
  • Ambition to succeed and drive results.
  • Empathy to deal with our customers and ability to effectively promote WFF.
  • Willingness to be 'hands on' and support the team in carrying out their roles.
  • Networking skills and ability to work well with colleagues and franchisees.
  • GCSE English and Maths - good understanding of written and oral English.

Company Benefits:

  • Competitive salary - accredited Living Wage employer.
  • 33 days holiday per year, including bank holidays.
  • Option to purchase up to 5 additional days holiday per year.
  • Discretionary annual bonus scheme.
  • Pension scheme - employer matched contributions up to 4%.
  • Life assurance scheme worth at least 1x annual salary.
  • Free turkey or voucher at Christmas.
  • apetito perks scheme including salary sacrifice options and retail discounts.

Our Values:

  • Passion for service and dedication to feeding vulnerable people.
  • Commitment to sustainability and reducing waste.
  • Embracing inclusion and empowering individuals from diverse backgrounds.

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