Resident Experience Lead
7 days ago
About Us
">DallasWylde is committed to delivering exceptional customer service and creating warm, welcoming environments for residents and visitors alike.
">Job Description
">We are seeking a highly skilled Resident Services Manager to join our team in Bedford. This is an exciting opportunity to be the linchpin of a vibrant community, ensuring residents feel at home and supported.
">Key Responsibilities
">- ">
- Respond to queries, maintenance requests, and issues in a timely manner, taking appropriate action to resolve them.">
- Conduct apartment viewings, both in-person and via video, and close deals to secure new lettings.">
- Negotiate renewals with existing residents to extend tenancies, fostering long-term relationships.">
- Oversee apartment inspections and turnarounds, ensuring each unit meets the highest standards for new residents.">
Impactful Work
">You'll be the first point of contact for residents, making a real difference in their daily lives by addressing their questions, maintenance requests, and issues promptly and effectively.
">Dynamic Environment
">You'll conduct in-person and video viewings of apartments, showcasing the best of what the property has to offer to prospective residents.
">Professional Growth
">You'll hone your negotiation skills by closing deals to secure lettings, minimising void periods, and maximising rental income.
">Leadership
">You'll oversee apartment inspections and turnarounds, ensuring each unit meets the highest standards for new residents.
">Requirements
">To be successful in this role, you'll need excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team. A strong background in customer service or a related field is essential.
">Salary and Benefits
">We offer a competitive salary of £35,000 - £45,000 per annum, depending on experience. In addition, you'll receive a range of benefits, including a pension scheme, life insurance, and access to ongoing training and development opportunities.
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