Technical Support Specialist
5 days ago
About Imperva
">Imperva is a cybersecurity leader that delivers best-in-class solutions to protect data and applications on-premises, in the cloud, and across hybrid environments.
">We are seeking a Product Support Engineer for our End User Customers to join our exceptional team of professionals in Product Support, Engineering, QA, and Sales Security Engineering (SE).
">Responsibilities:
">- ">
- Become a focal point for technical issues for our clients and make sound decisions quickly.">
- Have a strong customer focus, paired with demonstrable troubleshooting and networking competency.">
- Understanding and documenting the customer's requirements, managing expectations, and providing excellent customer service.">
- Analyzing customer feature requests and forwarding them for higher level escalations.">
Requirements:
">- ">
- 3+ years of experience in any of the following areas:">
- Technical Support">
- Information Security">
- QA (Security/Network products)">
- Cloud Services">
- Knowledge of networking (e.g. TCP/IP, routing protocols, HTTP, SSL/TLS, load balancing, proxies, reverse proxies, DNS, caching, BGP)">
- Proven problem solving skills with a strong sense of customer commitment.">
- Prior experience with web servers (Nginx, IIS and more).">
- Excellent communication (written and verbal) and interpersonal skills.">
- Familiarity with OWASP top 10.">
- Familiarity with bot mitigation an advantage.">
- In Engineering/Computer Science or equivalent experience in a technical field an advantage.">
Benefits
">Imperva offers a competitive compensation package that includes base salary, medical, flexible time off, and more. Estimated annual salary: $120,000 - $180,000 depending on experience.
">Equal Opportunity Employer
">Imperva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.
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