Community Response Officer

4 weeks ago


Manchester, United Kingdom Wythenshawe Community Housing Group Full time

Job Title: Community Response Officer

About the Role:

We are seeking a skilled Community Response Officer to join our team at Wythenshawe Community Housing Group. As a Community Response Officer, you will play a vital role in maintaining the safety and security of our communities.

Key Responsibilities:

  • Monitor CCTV cameras and respond to incidents of crime and anti-social behaviour in accordance with procedures.
  • Manage the concierge system and respond to all calls.
  • Ensure that faults with the CCTV/Concierge service are reported accordingly and accurately.
  • Work closely with the maintenance contractor and/or Team Leader or Housing Manager to resolve issues.

Requirements:

  • Security Industry Authority (SIA) Licensed or willing to be trained.
  • Understanding of issues in relation to crime, anti-social behaviour and the environment.
  • Knowledge of CCTV and Concierge systems.
  • Good working knowledge of IT systems.
  • Understanding of the need for confidentiality.

What We Offer:

Wythenshawe Community Housing Group is a Top Employer UK, recognised for demonstrating a commitment to high performance through excellent people management. We offer a wide range of benefits, including additional leave, enhanced leave options, and a comprehensive pension scheme.

About Us:

Wythenshawe Community Housing Group manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester. We are committed to investing in the health, wellbeing and development of our colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our tenants and stakeholders.



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