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Customer Service and Operations Manager

2 months ago

Coventry, Coventry, United Kingdom Jewson Partnership Solutions Full time

About Jewson Partnership Solutions

Jewson Partnership Solutions (JPS) is a leading provider of solutions and building materials to the public sector, including housing associations and local authorities. We are committed to delivering exceptional service and value to our customers.

Job Summary

We are seeking a highly motivated and experienced Pricing Manager to join our team. The successful candidate will be responsible for providing expert pricing advice and support to our customers, while also driving business growth and development.

Key Responsibilities

  • Provide accurate and timely pricing information to customers, including market analysis and competitor activity
  • Develop and maintain strong relationships with customers, stakeholders, and internal teams to ensure effective communication and collaboration
  • Contribute to the development of business strategies and plans to drive growth and profitability
  • Stay up-to-date with industry trends, market developments, and competitor activity to inform pricing decisions
  • Collaborate with internal teams to identify opportunities for process improvement and efficiency gains

Requirements

  • Proven experience in pricing and customer service, preferably in the building materials or public sector industries
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
  • Intermediate to advanced Excel skills, with experience of using CRM and database systems

What We Offer

We offer a competitive salary and benefits package, plus generous staff discounts and opportunities for career growth and development. Our team is passionate about delivering exceptional service and value to our customers, and we are committed to creating a fulfilling and enjoyable work environment.