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Claims Administrator

2 months ago

Clifton, York, United Kingdom Hays Business Support Full time
Claims Administrator Opportunity at Hays Business Support

Hays Business Support is currently working with a friendly business based in York to recruit multiple Claims Administrators to join their growing claims department. This is a fantastic opportunity to work in a dynamic team and contribute to the success of the organisation.

As a Claims Administrator, you will be responsible for assisting with customer queries relating to healthcare claims, payments, and other services. You will take inbound calls and respond to emails, ensuring that customers have an excellent customer experience. You will also be provided with 6 weeks of comprehensive training, which you must be available for with no holiday booked during this time.

Key Responsibilities:
  1. Provide exceptional customer service and support to customers via phone, email, and web chat
  2. Assist with processing and resolving customer claims and payments
  3. Work collaboratively with the team to achieve departmental goals and objectives
  4. Develop and maintain a thorough understanding of the organisation's products and services

The organisation offers a range of excellent benefits, including up to 35 days' holiday, free parking, and health membership. You will also have access to hybrid working once you pass probation.

Requirements:
  1. Contact Centre experience or office-based customer service experience is desirable
  2. Excellent telephone manner and ability to adapt to different situations
  3. Enthusiastic, passionate, and positive attitude
  4. Self-motivated and resilient
  5. Desire to help others

If you are interested in this role, please click 'apply now' to forward an up-to-date copy of your CV, or call us now.