IT Operations Manager

3 weeks ago


Bournemouth, Bournemouth, United Kingdom Sentient Search Ltd Full time
IT Incident Manager Opportunity

We are seeking an experienced IT Incident Manager to join our dynamic IT team at Sentient Search Ltd. This role has opened up due to an internal promotion, reflecting our company's commitment to nurturing talent and providing clear career progression opportunities.

Key Responsibilities:
  • Manage IT incidents and ensure smooth communication across various departments.
  • Utilize ITIL v3 Certification to drive incident management processes.
  • Collaborate with Microsoft and AWS technologies to resolve complex issues.
  • Develop and maintain exceptional communication and interpersonal skills.
Why This Role?
  • A clear path for career advancement within a supportive team of 15, including incident managers, service managers, IT change analysts, and support engineers.
  • The opportunity to contribute to the IT backbone of a leading industry player, gaining exposure to a busy and engaging work environment.

Requirements:

  • ITIL v3 Certification – Essential
  • Experience with Microsoft and AWS technologies – Highly desirable
  • Proven experience in IT service management, particularly in busy, high-pressure settings
  • Exceptional communication and interpersonal skills

What We Offer:

  • A competitive salary of up to £45,000 per annum plus 8% bonus
  • A dynamic and supportive work environment
  • Clear career progression opportunities


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